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Support & FAQ

How to Order

1

Inquiry

Tell us your material and size.

2

Solution & quote

Model, configuration and price within 24 h.

3

Contract

Sign contract and pay the deposit.

4

Test & ship

Factory test video, packing and delivery.

5

After-sales

Training and remote support.

FAQ

What is the minimum order quantity?

One machine. We also supply spare parts and ink separately.

What payment terms do you accept?

T/T and L/C at sight. A typical term is 30% deposit and 70% balance before shipment.

How long is the delivery time?

Standard models are usually ready in 15–30 days after the deposit. Custom configurations may take longer.

Do you offer installation and training?

Yes. We provide manuals, training videos and remote video support. On-site engineers can be arranged on request.

What is the warranty?

A 12-month warranty on the machine (consumables such as print heads follow separate terms). Please confirm exact terms in your contract.

Can I test my own material before buying?

Yes. Send us your sample and artwork and we will print it and send you photos or a video.

Looking for a UV printer for your business?

Tell us your material, size and budget. We will recommend the right model and send a quotation within 24 hours.

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